The New Metlife User Experience

Metlife(in email): Log in to your account to learn all about our new, enhanced user interface, built with you in mind!

Me: Here are my username and password.

Metlife: The data you’ve entered doesn’t match credentials on file.

Me: Tell me my username. I’ve selected all the cars. Here’s my pet’s name, mother’s middle initial, and what I ate for lunch June 6th, 1998.

Metlife: we sent you an email to confirm your identity. Type in the code we sent you.

Me: Here’s the code. What’s my username?

Metlife: Enter your password or reset it.

Me: Here’s my password.

Metlife: The data you’ve entered doesn’t match credentials on file.

Me: No, I’m really sure that’s the password.

Metlife: You’ve been logged out.

Me: Here are my username and password, again.

Metlife: The data you’ve entered doesn’t match credentials on file.

Me: Tell me my username. I’ve selected all the traffic lights. Here’s my paternal grandfather’s service number, shoe size, and favorite Bond movie.

Metlife: we sent you an email to confirm your identity. Type in the code we sent you.

Me: Here’s the code.

Metlife: Enter your password or reset it.

Me: Reset password.

Metlife: I’m sorry, you cannot reuse your previous password.

Me: So that was the right password then? Here are my username and password, again.

Metlife: The data you’ve entered doesn’t match credentials on file.

Me: Reset password

Metlife: OK that’s a good one.

Me: What’s my username?

Metlife: The one you entered in the first place.

Metlife: Also, check out our new, enhanced user interface, built with you in mind!

Me: Well, I suppose you didn’t actually say it was with my convenience or sanity in mind…

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